How to Shop

Shopping at Truist Store is easy. You can place orders online in a secure environment. We use the most advanced encryption technology available. Click on login and register if you are a new customer and just follow the directions and you'll be able to select and purchase from among many products. Next to each of the items in our collection, you'll see the submit button to add to your cart.

To make a selection, enter the quantity you'd like to order in the quantity text box and then click the Add to Cart button and the item will be added to your shopping cart. When you've finished shopping, you can review totals, remove or add items to your selection, and submit your order.

You will see the shopping cart icon in the top right corner of your screen while you shop. You may click on this button at any time to view, modify or delete items from your shopping cart.

Inventory Availability

When placing your order online, you will see one of the following inventory status comments for each product with its availability. Please see below for descriptions for each.

• In Stock: The item you are requesting is currently in stock and available to ship.
• Pre-Sell: This item is available for advanced ordering. It will ship when in stock.
• Back Order: The item you are requesting is on re-order, and will be available shortly. Any items you order which exceed the available quantity will remain on order in back-ordered status. These items will be shipped to you in one shipment when the last item becomes available. You will be charged for the items at that time. If you have any questions regarding back-ordered items, please call 888-315-9677 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST) to speak with a customer service representative.
• Discontinued: The item you are requesting is out of stock and no longer available.

Sizing Chart

Ordering & Payment Options

Online Ordering

Purchases can be made via VISA, MasterCard or AMEX.

Sales Tax

We are required by law to collect applicable state tax on all purchases shipped to AL, AZ, AR, CA, CO, CT, DC, FL, GA, HI, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NM, NV, NH, NJ, NY, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY

Gift Certificates

Electronic gift certificate will be delivered via e-mail and can be redeemed online, by fax, phone or mail. Any gift certificate you purchase will have a serial number, such as 1111-2222-3333-4444. Remaining balances on gift certificates can be used for future orders by reentering your existing number. Check your gift certificate balance here at any time, or e-mail customer service at truiststore@bdainc.com or call 888-315-9677.

You may use your gift certificate in several ways:

• Online at https://www.truiststore.com
• Over the phone at 888-315-9677
• Fax to 425-398-4346
• Via U.S. Mail:
  c/o BDA
  15525 Woodinville-Redmond Rd. NE
  Woodinville, WA 98072

Terms and Conditions:

• Gift certificates are not returnable.
• Gift certificates are valid only at https://www.truiststore.com
• Gift certificates are redeemable immediately upon receipt. Please keep this information secure.
• The value of a gift certificate is redeemable for all costs, including merchandise, applicable sales tax and shipping fees.
• Gift certificates are not redeemable for cash and cannot be returned for a cash refund.
• Lost or stolen gift certificates will not be replaced.
• Gift certificates are valid for one year. This does not apply in California, Washington or other states where prohibited by law.
• If your order total exceeds your gift certificate amount, please include payment for the balance.

Returns

If you are not completely satisfied with your purchase for any reason, return the merchandise within 60 days of receipt for exchange or refund. Refer to the Returns & Exchanges form (included with your shipment) or call customer service at 888-315-9677 for details.

Shipping

Shipping and handling charges will be automatically calculated and added to your order based on the total weight of your order. You will have a chance to review your final estimated shipping and handling charge prior to the completion of your order. Upon checkout, you will have the option to ship via ground, next day, 2-day, or 3-day air.

Upon Checkout

• Upon Checkout you will have the option to ship via Ground, 1-Day, 2-Day or 3-Day.
• If you have any questions about expedited shipping and processing, please call customer service at 888-315-9677 (Monday – Friday, 5:00 a.m. – 5:00 p.m. PST.).

Customer Support

Our customer service representatives are available to answer your questions.

Hours of Operation:  Monday – Friday, 5:00 a.m. – 5:00 p.m. PST

Toll free phone number:  888-315-9677

Custom Orders: 888-315-9677

Email: truiststore@bdainc.com

We appreciate your business and hope that you will visit the Truist Store again in the near future.

Truist Merchandise FAQ’s

Please access the Truist Intranet for additional FAQ’s regarding the brand or order processing.

Custom orders

Please submit a Custom Order Request via Truist Intranet.